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custom t shirt printing embroidery sticker printing bude cornwall

 

Call us on Cornwall 01288275003  01288 275 003     Contact email address   hello@mytshirtprinters.co.uk    

T Shirt Printing, Screenprint, Embroidery & Sticker printing service. Call: 01288 275 003 or email: hello@mytshirtprinters.co.uk

 
Welcome to my t-shirt printers website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Please also read our Privacy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@mytshirtprinters.co.uk

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received

 

Payment Options

We accept payment by bank transfers, debit cards, *credit cards and *cheques.
Orders paid by cheque will only be processed once the funds have been cleared by our bank.

*Payment by credit cards will incur an admin fee of 3% (American Express - 4% )
Payment by International and European customers must be paid by direct bank transfer, unless agreed prior to sale.
Order will not be processed until we have received payment in full.
 

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Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

 

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Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered is out of stock, we will at our discretion find a suitable alternative of same or higher quality to fulfil your order.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions

 

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Supplying your own garment

A sample will be required prior to committing to the order to ensure that my t-shirt printers can decorate the garment 100% successfully.
Supplied garments will incur a handling charge of 15% single rate per garment.

My t-shirt printers cannot be held responsible for damages to supplied garments and have a shrinkage percentage scale, dependent on the order size.
1 – 99 units 2% / 100-199 units 3% / 200-499 units 4% / 500 units 5%.

 

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Express Production for Urgent Orders

Express orders incur a 15% surcharge in order to accommodate the extra workload. The deadlines are determined by the complexity of the designs and the size of the order. The customer will sign off the express order form.

 
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Returns

Goods can only be returned by arrangement. Please call my t-shirt printers between 9am and 5pm (Monday to Friday) and you will be given a return goods number.

Blank garments may be returned within 7 days for a refund minus a 15% re-stocking fee and any shipping costs.
Blank garments must be returned in the same condition as they were sent out. All items must be returned in their original packaging.
Refunds will be processed once your goods are received into our warehouse.

Faulty items must be reported to us immediately within 3 days of receiving the garments. You will be issued a faulty goods number form, The exchange / refunds will only be processed once your goods are received into our warehouse for inspection and the fault verified.

Please note that it may take 2-3 working days for the refunds to show in your account.
You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

We cannot accept any items that have been decorated or altered under any circumstances.

 
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Delivery

Shipping prices are based on shipping within the mainland UK and excludes Northern Ireland the Highlands of Scotland and all islands. A surcharge of £10 per carton is payable on deliveries to these locations. *Please note some items such as Original Flexfit caps are special orders and require additional delivery times as stocks vary from day to day.

 
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Delivery Options

All orders are sent via recorded sign for and can take up to 7 working days.
Alternatively if you wish to arrange pick up by your own courier company, we can accommodate this, please call to arrange this.

We will ship orders to the address provided by the customer on the date agreed prior to the order with the customer.
Once the item has been post or picked up, we will email the delivery details, date parcel left, tracking number and courier company details as required for the paid delivery option.
Any items not delivered will incur a redelivery fee of £6.60 for delivery in mainland UK. This is charged by the courier company and not by us and will be passed on to the customer.

All deliveries must be checked immediately. If there are any shortages these must be reported immediately on the same day
my t-shirt printers cannot be held responsible for goods being delayed, or any subsequential losses incurred once they have left our premise.

*Please note some items such as Original Flexfit caps are special orders and require additional delivery times as stocks vary from day to day.

 
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Statutory Rights

Your UK statutory rights are not affected by our returns policy

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

You may cancel the order within seven days of receiving the blank goods, but there is a re-stocking fee of 15%.
You may not cancel the blank goods after seven days of receiving the items.
You may not cancel your order if you’ve booked the express order service, as you agreed to this service, which means the work would be completed before the seven days cool off period.
You may not cancel an order that has be decorated and or personalised on your written or verbal instruction.

 
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