What is your Minimum Order Quantity?
10 pieces with a 1 colour print is our minimum screen print order. If you would like a 2 or more colours then 20 pieces is our minimum order.
You can however make combinations of same material garments which can be printed with the same artwork and ink colours.
The Reason for this is because of the setup cost and time invovled in Screen Printing.
We can embroider 1 piece, but this item will take the entire setup charge and will be expensive.
For embroidery we would recommend about 10 pieces., but for a real juicy price a higher piece order will work out cheaper per piece.
Transfer or Vinyl Printing
Transfer printing starts at 1 unit or more. We recommend this method if you are only looking for a few pieces.
We sell per meter, so depending on the size of your logo would dictate your minimum. On average it’s between 75-100 stickers.
When Can I Expect My Order?
7-10 Working Days*
*It normally takes between 7-10 working days from when artwork is approved (this does not include shipping). Rush orders may be available at an additional cost, depending on the shop schedule.
Timing also depends on the size of the order and what is required for example you require woven labels to be made and sewn onto the garments will take longer.
What File Types Will My Artwork Need To Be In?
ai, eps, psd
.ai – Adobe Illustrator CC – Vector File
.eps – Encapsulated Post Script CC – Vector File
.psd – Photoshop 300dpi to size with colours separated on layers
OR a high-resolution .JPG that we can convert to artwork for a £15.00 ex vat minimum charge, depending on the design. For more information on artwork files, check out our Artwork Guidelines page.
Will You Print On My Customer Supplied Garments?
You can supply your own garments for us to decorate, but if there is a mishap, misprint or any decoration problem we don’t cover the cost of the item and you may still be charged for the print or decoration.
Please fill out and sign our Customer Supplied Garment Form we cannot proceed on any supplied items until the form has been signed and send back to us.
It does normally work out cheaper to order from us direct.
When are you open?
We are open weekdays, if you would like to come in, please call to make an appointment as we may be training or on another appointment.
- Monday – Friday : 9am – 5pm
Saturday – Sunday: Closed
Bank Holdiays: Closed
Tel: 01288 275 003
Do you offer a Design Service
We have a in house top notch design team, give us shout for your next project or if your require any adjustments to your design.
What is your return policy?
Hope not… We only take back items with a geniune fault. We check all items throughly before they leave us, so we pretty sure there won’t be problem. We don’t take back any mispells, so check that dictionary spelling. If returning blank items as they not want you wanted, there is a restocking fee and we can’t refund the postage.
We offer a 14 Day Return on all blank items sold via mytshirtprinters.co.uk. Please ensure items are in the same condition & packaging they were supplied when delivered.
It is unlikely there will be an error with your order, but this can happen from time to time. If you have a problem with your order you have to notify us within 14 days of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint or a refund depending on how many items are faulty or missing.
Printed sample t-shirts may be exchanged, but are not eligible for a refund. Unprinted samples cannot be exchanged & are non refundable.
What is the procedure in dealing with returned items
If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or 2 faulty items in a batch then photographs of the faulty items will be acceptable proof, no return will be necessary.
We reserve the right to offer a reprint only if the faulty or missing garments are above our typical spoilage rate. If a refund has been agreed this will be valued at the price you paid to have them produced, not their retail price. We also will not reimburse for loss of sales.
We have taken many steps to ensure that our prints are long lasting when washed correctly. In the rare occasion there is an issue with washability of your print we will need time to be able to perform our own wash tests in house, so will need a few days before coming to a definitive answer. You will need to return 2 garments to us, one we will wash & the other we will compare to the original. Our test washes are based on the recommended wash settings which are available in our wash guide. We will then decide whether the test shows acceptable wear or not.
We will only reprint or refund goods that have been returned to us.
Production & Turnaround Times
Turnaround times are typically 7 – 10 working days for order up to 100 units, not including weekends or bank holidays. Once we have received confirmation of the order, we will give you an estimated completion date for the order. For larger orders, we will give you an estimated completion date based on the size of the order. Please note this is estimated and not a guaranteed date of the day your order will be delivered.
Proofs Sheets: Embroidery
We will send you 2 proofs – Visual 1 is a mock up visual of the garment & logo for you to approve prior to decorating. Visual 2 – embroidery run off visual showing the logo / print size, position & colours. Scale may not be 100% accurate so please check the dimensions & measure if necessary.
Proofs Sheets: Screen Printing
We will send you 1 proof – This is a mock up visual of the garment & logo for you to approve prior top printing. Please check the garment colour, the logo / print size, position & colours. Scale may not be 100% accurate so please check the dimensions & measure if necessary. Screen print strike offs (agreed prior for screen printing)
If you decide to change something please make sure you receive updated proofs, if you don’t receive updated proofs within 24 hours of emailing us, please call as sometimes emails do go missing.
We cannot accept responsibility for any mistakes that are made on the visual mock up sheet in the final print, so please check this very carefully. The digital colours displayed on proof visual sheets are can vary from different monitor settings. Please double check to make sure we are both seeing the same colour.
For custom mixed ink it’s important that you check colours against a printed Pantone Solid Coated book for accurate colour referencing. We cannot accept responsibility for a colour not matching your original artwork, if the ink colour matches the Pantone colour / ink colour you approved. If you approve a visual proof sheet, we will assume you have checked the ink colour against a Pantone guide & all is OK.
Can I purchase Blank Samples
Blank Samples - Ordering info
You can purchase blank samples for the website. With these samples you can either send them back to us to be included in your production.
If you no longer require them and want to return the blank items at your expensis and will be charged a restocking fee which includes a extra delivery fee bck to the distributor . This must be completed with 15 days of purchase. Please contact us to get the updated fees.
All items must be in the same condition as when dispatched.
Delivery Details - Terms and Conditions
Please note My T Shirt Printers / IAMWHY ltd cannot accept responsibility for delays on the part of any delivery company or service due to delays caused by Bad weather.
We cannot reimburse any financial losses incurred by the customer due to late delivery of goods.
We cannot accept responsibility for delays on the part of any delivery company we use nor can we reimburse any loss incurred by the customer by late delivery of goods due to these delays.
If there is a problem or delay with your order and a deadline is missed, which is very unusual, but could happen, My T Shirt Printers / IAMWHY ltd cannot be held responsible for loss of sales or any other costs this may incur to you.
As the products are customised for you, My T Shirt Printers / IAMWHY ltd cannot accept a return if the order has been affected by production delays or delivery delays.
If Booking a collection with your preferred courier
If you would prefer to use a courier company of your choice, please inform us in advance as we will need to factor this into the schedule.
You (the customer) will be fully responsible for the shipment of the order and in control of the delivery. We cannot be held responsible once the goods have left My T Shirt Printers premises.
For the rest of the world please contact us for delivery costs
Express / Urgent Orders
Express orders are based on short production deadlines.
To ensure the orders do not miss theses deadlines, we will give you cut off dates for the following – Item / stock approval, visual mock up approval and sign off of any photographed embroidery run offs / screen print strike offs (agreed prior for screen printing)
If these cut off dates are missed, it may result in production delays and a delay to your dead-line.
My T Shirt printers cannot held responsible for any loss of sales or any other costs to you, financial or otherwise.
The delivery company we currently use is Parcel Force within the United Kingdom. We will update you with the despatch note details, photographic evidence of the sealed and labelled boxes as reference for you to track the delivery.
My T Shirt Printers cannot be held responsible for any delays once the order has left the premises
In Europe we use Parcel Force, who has partner companies operating throughout Europe. We will update you with the despatch note details, photographic evidence of the sealed and labelled boxes and customs paperwork as reference for you to track the delivery. My T Shirt Printers cannot be held responsible for any delays or missing once the order has left the premises.
My T Shirt Printers / IAMWHY ltd cannot be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control. This includes acts of God, strikes, accidents, war, fire, breakdown of plant or machinery, shortages or unavailability of raw materials from a natural source of supply, and My T Shirt Printers / IAMWHY ltd shall be entitled to a reasonable extension of its obligation.
Unless specifically agreed, all invoices are payable immediately by Bank Transfer or by Credit Card. Please note there is an admin fee of 3% if paying by credit / debit cards.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.
For international orders – Import and Custom fees are payable by you (the customer) to Custom Controls in your country.
Our Company and Contact details are below:
My T Shirt Printers Ltd
Unit 5 Wayside Workshops
Tel: 01288 275 003
Company Number: 12936319